Contact Us
IOTO USA, LLC.
Greenville, NC 27834
(+61) 555-1408
contact@vitawraps.com
Effective Date: June 2025
At Vita Wraps, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website: https://vitawraps.com. By using our site, you agree to this policy.
Our website address is: https://vitawraps.com.
We are a brand specialized in natural blunt wraps, free of tobacco and nicotine. While offering innovative and personalized products, we also value the privacy and security of every customer.
We may collect the following information:
Personal Data: name, email address, phone number, delivery address, and any data you voluntarily provide during purchase or contact.
Technical Data: IP address, browser type, device information, and website usage patterns.
Order Information: product details, transaction status, shipping preferences.
Comment Data: when you leave comments, we collect the data shown in the form, your IP address, and browser information for spam protection.
We do not store your credit card or Pix details. All payments are processed securely via trusted third-party providers (such as Stripe or Mercado Pago), using encryption and security protocols.
We use cookies to:
Save your login and preferences
Analyze website performance
Improve navigation and user experience
Cookies do not contain sensitive personal data. You can manage or disable cookies through your browser settings.
If you leave a comment:
We store the comment and its metadata indefinitely.
A hashed version of your email may be used by Gravatar to show your profile picture.
If you upload images, avoid those with embedded location data (EXIF GPS), as visitors may download and extract that information.
Our site may include embedded content (videos, posts, images) from other websites. These third-party sites may collect data, use cookies, and track interactions — just as if you had visited them directly.
Once your order is shipped, you’ll receive a tracking code via email or WhatsApp. Shipping time usually ranges from 7 to 10 business days, depending on your region.
If you buy more than one product, items may be shipped separately, with individual tracking codes.
Since international logistics are used, tracking updates may take 3 to 10 days to become visible.
You can track your order at any time through the My Orders section in your account.
If you submitted an incorrect or incomplete shipping address, please contact us immediately via email or WhatsApp.
Address changes are only accepted within 24 hours of purchase. After this window, we may have already handed the package to the carrier.
Note: We do not change customer addresses unless explicitly requested.
Comments: stored indefinitely to recognize follow-ups.
User Accounts: information remains until the account is deleted.
Purchase Records: retained to comply with financial, legal, and delivery documentation standards.
You may:
Request access to your personal data
Ask for corrections or deletion
Request a data export file
Withdraw consent (for marketing or optional uses)
To request any of these, email us at contact@vitawraps.com.
We do not sell or rent your data.
We may share your data only with:
Payment processors
Shipping companies
Legal authorities (when required)
Spam protection services
We take appropriate technical and organizational measures to protect your personal data, including secure servers, encryption, and restricted access to sensitive information.
If you have questions about this Privacy Policy or need to manage your personal data, contact us:
Email: contact@vitawraps.com
WhatsApp: +55 (xx) xxxx-xxxx
Business Hours: Monday to Friday, 8 AM – 6 PM (BRT)
IOTO USA, LLC.
Greenville, NC 27834
(+61) 555-1408
contact@vitawraps.com